PRIVACY POLICY

Last updated: May 18, 2026

Low Price Auto Glass operates lowpriceautoglass.ca. This policy explains what personal information we collect, how we use it, who we share it with, and how to contact us about your information. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We may collect:

• Contact details you submit through forms, chat, calls, or text: name, email address, phone number, and any message you send.
• Service request details: vehicle make/model/year, VIN, type and location of glass damage, photos of damage, your address for mobile service, and (optional) your insurance policy number for direct billing.
• Website usage data: pages visited, device/browser type, approximate geographic location (city level), and the page that referred you, when our optional analytics cookie is enabled.
• Marketing preferences if you have opted in to receive service reminders or offers.

We do not collect payment card information on this website. Insurance is billed directly to your insurer; cash, debit, or cards taken in person at the shop are processed by separate point-of-sale equipment not connected to this website.

We do not knowingly collect information from children under 13. We do not collect health, financial (beyond insurance policy numbers), or other regulated sensitive data through this website.

How We Use Information

We use personal information to:

• Respond to your inquiries by phone, text, email, or chat
• Provide written quotes for auto-glass repair or replacement
• Schedule service appointments and provide mobile service at your location
• Bill your insurance company directly when you authorize us to
• Send service reminders, appointment confirmations, and follow-up messages
• Send marketing messages only when you have opted in (see Marketing Consent below)
• Improve the website and measure marketing performance (only with your consent for non-essential cookies)
• Meet legal, security, tax, and recordkeeping obligations

Legal Basis and Consent

We process personal information based on:

• Consent you give us when you submit a form, request a quote, or accept cookies
• Contract necessity when you book a service (we need your info to perform the work)
• Legitimate business interest for fraud prevention, site security, and core analytics
• Legal obligations including Canadian tax recordkeeping and insurance industry rules

You may withdraw consent at any time by contacting [email protected].

Marketing Consent (CASL)

Canada’s Anti-Spam Legislation (CASL) requires us to get your express consent before sending you marketing email or SMS. We get this consent through an explicit, unchecked-by-default opt-in checkbox on our forms. You can unsubscribe at any time using the link in any marketing message, by replying STOP to a marketing text, or by emailing [email protected]. Unsubscribe requests are processed within 10 business days.

Transactional messages (appointment confirmations, service updates, quote follow-ups) are not marketing under CASL and do not require separate consent, they are part of providing the service you requested.

Sharing Information

We share personal information with service providers that help us operate this website and business:

Purpose	Provider	Location
Hosting	GreenGeeks (cPanel shared hosting)	Canada
CRM, forms, chat, marketing automation	GoHighLevel / LeadConnector	United States
Maps	Google Maps embed	United States
Analytics (when you consent)	NX DAT (NX Digital Analytics)	Canada
CDN, security	Cloudflare	Global

These providers are bound by their own privacy obligations and use your information only to perform services for us.

We do not sell your personal information to anyone, ever.

We may disclose information if required by law (court order, subpoena, regulatory request) or to protect our rights, the safety of customers or staff, or to investigate fraud.

Cookies and Tracking

This website uses essential cookies for forms, chat, and consent storage. It uses an optional analytics cookie (NX DAT pixel) that does not fire unless you accept it through the cookie banner. See our Cookie Policy for the full list and how to manage your choices.

Retention

We keep customer records for 7 years after the last service interaction. This window matches Canadian tax recordkeeping requirements and the typical audit window for auto-insurance claim disputes. After 7 years of inactivity, we delete or anonymize records.

Marketing-subscriber records are kept as long as you remain subscribed. Once you unsubscribe, we remove you from active marketing lists within 10 business days.

Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct information that is inaccurate or incomplete
• Withdraw consent for processing where consent is the basis (note: withdrawing consent may affect our ability to provide certain services)
• Receive a copy of your information in a reasonable format
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have mishandled your information

To make a request, contact [email protected] with the words “Privacy Request” in the subject line. We will respond within 30 days.

Security

We use reasonable technical and organizational safeguards to protect personal information, HTTPS encryption for all website traffic, access controls on our CRM, secure form submission, and regular security updates. No website or transmission method is perfectly secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately at [email protected].

International Transfers

Some of our service providers store or process personal information outside Canada, primarily in the United States. When information is transferred internationally, it is subject to the laws of those jurisdictions and to the contractual privacy obligations we have with each provider. By using this website, you understand and consent to these international transfers.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be highlighted on the homepage for at least 30 days.

Contact

Low Price Auto Glass Unit 15, 3376 White Oak Road London, Ontario, Canada N6E 2Z8

Privacy contact: [email protected] Phone: 519-680-0050 Text: 519-852-3631

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca/